Offer Exceptional Support with our Service Desk IT Support Services
Our service desk support helps your customers build a streamlined and scalable IT support infrastructure. Our services range from automating existing service desks to setting up new ones; incorporating web-based support.
Our service desk team is experienced in first-class service desk tools, and are aligned with ITIL processes.
We help clients implement and run an IT Service Desk on a 100% outsourced model. Our services include:
- Setting up a Service Desk Infrastructure
- Implementing Service Desk Tools & Processes
- Managing Service Desk Operations on-site or Remote
- Creating & managing a client infrastructure knowledge base
Benefits of outsourcing your IT Help Desk
- Single point of contact for problems and service enhancements
- Standardization of applications
- Periodic update of patches & service packs
- Anti-virus management
- Periodic audit of IT assets
Package 50
- 50 Hours of On-site network (IT) support.
- Unlimited free telephone support throughout the day (9 am – 6.00 pm, Mon – Fri)
- Network testing and troubleshooting service
- Transferable – We do not bound you for one year if you have Hours left in the first year balance, the remaining hours can be transferred and used in the next year
- Anti-Virus Updating and fine tuning. (Provided Anti-Virus Software available)
- Back up of crucial data. (Provided backup device available)
- Service includes: all travel, on-site technician time.
- Flexible response and fix times (2, 4, 8-hour response and fix)
- Network trained field service engineers backed up by product specialists
- Single source multi-vendor network support
- Single source mixed technology support (security, content, converged networks)
Package U
- Unlimited Hours of On-site network (IT) support.
- Unlimited free telephone support throughout the day (9 am – 6.00 pm, Mon – Fri)
- Network testing and troubleshooting service
- Transferable – We do not bound you for one year if you have Hours left in the first year balance, the remaining hours can be transferred and used in the next year
- Anti-Virus Updating and fine tuning. (Provided Anti-Virus Software available)
- Back up of crucial data. (Provided backup device available)
- Service includes: all travel, on-site technician time.
- Flexible response and fix times (2, 4, 8-hour response and fix)
- Network trained field service engineers backed up by product specialists
- Single source multi-vendor network support
- Single source mixed technology support (security, content, converged networks)